The VoIP configured hardware and SIP Integrator is Harrisontech. The VoIP service provider is Engin, providing a Voiper BIZ 20 Plan. The VoIP equipment is high business grade quality supplied by Harrisontech.

The Case Study participant:
TRANS-CIV Defence Personnel Management provides an unparalleled Transition Service to all Military members around Australia. TRANS-CIV is now a valuable and effective conduit between industry and Defence through our customised personnel management service.

Location:
TRANS-CIV Defence Personnel Management are based in Canberra ACT.

Case:
Had a need to update their phone system and reduce costs. Were introduced to Harrisontech by an extremely satisfied VoIP client PR Machine which is based in NSW. Harrisontech performed the assessment and recommended a full IP PBX solution be integrated.

Solution:
Harrisontech installed a smart business grade IP PBX system with multiple handsets in a call hunt system should reception not be able to answer the telephone. The integration is 100% VoIP.

A second business came into the premises, so using the same equipment, the new business was able to be configured and operate from the existing equipment installed on-site.

Engin is now the quality VSP; initially another VSP was used - however the voice quality was poorly delivered from the initial VSP and support was not good. By implementing Engin to the system the quality has been excellent every time, plus offered features such as unconditional call forwarding which was a need for the business at times.

Operation:
The IP PBX integration has implemented a complete professional and flexible approach to the business, plus allowed expansion when necessary as already experienced.

Benefits:
Created smart and reliable efficiencies between offices and produces low cost telephone bills with the ability to expand as and when required.

Final Assessment:
Proficient and effective integration which uses VoIP 100% to its entire ability for the nature of their business.

If you are interested in a business telephone system from one handset to many, or simply just integrating VoIP into your business, please call Harrisontech 1300 66 85 85 or contact us by clicking here.