Contact Us
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Servicing Total Australia and Selected Countries
Harrisontech Pty Ltd
PO Box 4461
Robina Town Centre
Queensland Australia 4230
ABN - 11 105 336 696
eMail us dierctly - click here - |
| Local Call Numbers - (engin VoIP) |
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| Sales: |
1300 66 85 85 |
Sales: |
+61.7 5630 1670 |
| QLD: |
07 5630 1670 - Gold Coast |
Enquiries: |
+61.7 5630 1670 |
| QLD: |
07 3117 2442 - Brisbane |
Facsimile: |
+61.7 3011 1032 |
| VIC: |
03 9017 5216 |
Support: |
+61.7 5630 1670 |
| NSW: |
02 8213 0611 |
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| ACT: |
02 6112 8405 |
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| WA: |
08 6364 0011 |
Note: the 0500511166 service is no longer available. |
| SA: |
08 8464 0902 |
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| TAS: |
03 6237 0091 |
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| NT: |
08 8464 0902 |
Channel Partner Support: |
| QLD:: |
07 5412 1516 - Sunshine Coast |
engin support 1300 305 000, 9am to 5pm. |
| QLD:: |
07 4015 2324 - Cairns |
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Telephone service:
Manned telephone operating hours are 9am - 5pm Monday to Friday AEST excluding all public holidays within Australia.
You can call after hours and leave a message for a Harrisontech member to contact you.
Support Service:
Web related services - There are two (2) types of Support:
1. When something does not work correctly directly relating to our equipment/hardware or code development (our responsibility, our cost) Our services are managed and monitored 24/7. We will support our systems and hardware supplied to you 24/7 (at no charge). For after hours support our ticket system must be used unless you have purchased a support package and have been issued a phone PIN number (charges apply). Emergency phone message support options are available after hours, however support charges will apply if you elect to speak to a representative (no exceptions).
2. Changes required and job requests such as email, how to do, add, edit and training is chargable and requires you to purchase a support package. You should note for self edit systems purchased; should you require our staff to perform work requests and duties on your behalf charges will apply at our standard IT rates.
Phone and communication services:
1. There is no free support on phone systems and services unless otherwise stated or shown in a signed agreement. All support users must have a pre-paid support package and can utilise their support options as per their package selected. After hours phone support is available by entering your phone PIN number which is issued when support pachages are selected (charges apply). For questions regarding your phone system or communications you can submit a support ticket.
For all services we provide, we do offer managed services where your monthly fee covers all support requests. Alternatively you can purchase a support package which is chargeable in 15 minute increments during business hours and double increments after hours.
a support package or enquire
Support Ticket Service:
We strongly recommend using the support ticketing system - available 24/7.

Click ticket to enter support ticket service
E-mail Support:
You can e-mail our support team directly at support@harrisontech.com.au
Outlook settings & other -click here to see how to setup email on your PC
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