Harrisontech Pty Ltd
1300 66 85 85
Support Services Communications and Web
Purchase Communications Support below:
|Two (2) hour Support ticket - charged in 15 minute increments:||Three (3) hour Support ticket - charged in 15 minute increments:|
|Five (5) hour Support ticket - charged in 15 minute increments:||Eight (8) hour Support ticket - charged in 15 minute increments:|
Telephone service and operating hours:
Manned telephone and operating hours are 9am - 5pm Monday to Friday AEST excluding all public holidays within Australia.
Emergency after hours service is available by phone, or you can leave a message for a Harrisontech member to contact you.
Web related services: - There are two (2) types of Support:
1. When something does not work correctly directly relating to our equipment/hardware or code development (our responsibility, our cost) Our services are managed and monitored 24/7. We will support our systems and hardware supplied to you 24/7 (at no charge). For after hours support our ticket system must be used unless you have purchased a support package and have been issued a phone PIN number (charges apply). Emergency phone message support options are available after hours, however support charges will apply if you elect to speak to a representative (no exceptions). Frequently Asked (web related) Questions can be obtained by clicking here.
2. Changes required and job requests such as email, how to do, add, edit and training is chargable and requires you to purchase a support package. For any self edit systems purchased; should you require our staff to perform work requests and duties on your behalf charges will apply at our standard IT rates.
Phone and communication services:
1. There is no free support on phone systems and services unless otherwise stated or shown in a signed agreement. All support users must have a pre-paid support package and can utilise their support options as per their package selected. After hours phone support is available by entering your phone PIN number which is issued when support pachages are selected (charges apply). For questions regarding your phone system or communications you can submit a support ticket.
For all services we provide, we do offer managed services where your monthly fee covers all support requests. Alternatively you can purchase a support package which is chargeable in 15 minute increments during business hours and double increments after hours
Support Ticket Service:
We strongly recommend using the support ticketing system - available 24/7.
Click ticket to enter support ticket service
You can e-mail our support team directly at firstname.lastname@example.org
Channel Partner Support Numbers:
Club Telco (was GoTalk): 1300 249 864
TPG: 13 14 23
OnTheNet: 07 5553 9222
People Telecom: 1300 558 888